I've received a gift voucher for a subscription. How do I arrange for deliveries to begin?
Email me at email@example.com, letting me know which subscription you've been given and also your address so I can match you with existing delivery route(s). It may take a few weeks to get you a slot confirmed but your delivery will begin as soon as we can possibly start it. Everything is handmade, and then delivered by bike, so there is inevitably a limited number of slots and we currently have a waiting list. Please keep your gift voucher to hand to Harry, who delivers for me (and can be found on Twitter @OMBapprentice), when he brings your first order. If you haven't got the voucher for any reason, just let me know in your email who bought the voucher for you.
Why is it subscription-only sales?
Subscriptions mean that as a small, locally-based business we can plan well in advance for orders, buying the right amount of stock, minimising waste and planning efficiently for delivery on Tuesday delivery slots.
Why can’t I choose each item for delivery? What if I don’t like the bread/soup/preserve?
When you buy a subscription, we'll email you to find out about anything you don't like, to find out if you are vegetarian, and to check any other dietary issues.
The idea behind the bakery is to share a world of great bread, soups and preserves so that, over a month or more, you get to enjoy an exciting range of food. You get quality guaranteed, but also an element of surprise and discovery. But if there’s something delivered that you really don’t like, let us know and we’ll offer a replacement item.
How do I know if I’m in the mile?
We deliver to addresses in Pontcanna, Canton and Llandaff only. Do email firstname.lastname@example.org to check with us if you're not sure.
Can I collect from you?
No. We only offer a delivery service to subscribers who live or work in the mile.
I'm not sure I can always be in for delivery. Can you leave the order in a porch etc?
If you have a porch or waterproof box you are happy for me to leave an order in, that's fine for bread-only subscriptions. The bread is always wrapped in a bread bag and a brown outer bag. However, we cannot offer this for soups as they need to be kept chilled after delivery.
When will my subscription start?
We currently have a waiting list, so there will be a short wait to begin deliveries as we find a suitable slot for everyone. I suggest you email me (email@example.com) if you would like to go on the waiting list. Each month’s subscription is for 4 weekly deliveries. Your card will be charged as soon as you place an order.
What if I’m away on holiday or need to miss a delivery during the subscription period?
That’s no problem. Simply let us know in advance (by noon on the Thursday before the delivery/ies you will miss) and we’ll amend your subscription. There will be 4-6 weeks across the year when the bakery is closed for holidays, too, and we’ll advise these dates well in advance.
Are you inspected by the Council for food hygiene standards?
Yes, like any restaurant or food outlet. One Mile Bakery got a 5-star rating (the highest there is) in an environmental health inspection earlier this year.
How eco-friendly is the business?
Our main ingredients (flour, vegetables, fruit) are sourced locally in Wales and the south-west, and additional ingredients are bought from local Welsh producers and suppliers wherever possible. Seasonality is the guiding principle behind what we offer in terms of soups and preserves. Delivery is on foot or by bike, and we use 100% compostable food packaging from Vegware: you can put this in your own compost bin, return it to us for composting when we deliver your next order, or place into your brown food waste caddy (in the green bags you put food scraps in) for council collection. All food waste from the kitchen is composted at our allotment, and our subscription model of ordering is designed to minimise waste.
I'm booked onto a class. What do I need to know/bring on the day?
All classes are held at 21 Syr David's Avenue, CF5 1GH. There is plenty of parking on our road and adjacent streets. We are easily reached by bus from Cardiff Central: the 62 or 25 stop on Pencisely Road just past the entrance to Thompson's Park - walk through the park from there, taking the first right fork - this takes you to the park gate at the top of Syr David's Avenue. A taxi from Central costs approx. £6.
Timings vary by class (Introduction to Baking and Breads of the World 10.30-4.30pm; Sourdough 9.30am-5.30pm; Italian Breads 10.30am-5pm; French Baking Day and Bread & Jam 10am-5.30pm; Evening Introduction 5.30pm-10pm). All you need to bring is an apron if you have one, comfy footwear and a large bag to take your bread home. You will get a print-out of all recipes to take with you. A vegetarian two-course meal is included in all classes, with a glass of wine or a soft drink. Tea, coffee and light snacks are served early on in the class. Please advise of any dietary requirements - email me at firstname.lastname@example.org.
I've received a gift voucher for a baking class. How do I book in?
Have a look at the Classes page of the website, and click on the class (e.g. Introduction to Baking Bread) that you have a voucher for. A menu shows the available dates for the class. Choose one or two possible dates and drop me and email (email@example.com) to let me know which date(s) you can attend - a choice really helps me as there are only 5 places on each class and they book up quickly. I will then book you in and email you to confirm, giving you all the information you need about the day. Please keep your voucher, and bring it along to hand in on the day.
I'm interested in booking a private class with some friends - what are the costs and booking process?
I offer private classes for groups of 3-5 people booking together for any of the classes. The costs per person are the same as if booking onto any of the other classes (e.g. £85 per head for Introduction to Baking Bread), and we cover the same material, but you can book on a date to suit you all and it will be a fun, private day for your group. If you would like to discuss this, drop me an email at firstname.lastname@example.org or give me a call. I can also offer bespoke baking days mixing elements from several of the classes; again, get in touch to discuss. For all private classes, payment needs to be made in advance when we agree a date.