Why is it subscription-only sales?
Subscriptions mean that as a small, locally-based business we can plan well in advance for orders, buying the right amount of stock, minimising waste and planning efficiently for delivery on Tuesday delivery slots.
Why can’t I choose each item for delivery? What if I don’t like the bread/soup/preserve?
When you buy a subscription, we'll email you to find out about anything you don't like, to find out if you are vegetarian, and to check any other dietary issues.
The idea behind the bakery is to share a world of great bread, soups and preserves so that, over a month or more, you get to enjoy an exciting range of food. You get quality guaranteed, but also an element of surprise and discovery. But if there’s something delivered that you really don’t like, let us know and we’ll offer a replacement item.
How do I know if I’m in the mile?
We deliver to addresses in Cardiff and Cirencester only (details on our new website launching Jan 2017, with more lcoations coming very soon). Do email email@example.com to go on our mailing list.
Can I collect from you?
No. We only offer a delivery service to subscribers who live or work in the mile.
I'm not sure I can always be in for delivery. Can you leave the order in a porch etc?
If you have a porch or waterproof box you are happy for me to leave an order in, that's fine for bread-only subscriptions. The bread is always wrapped in a bread bag and a brown outer bag. However, we cannot offer this for soups as they need to be kept chilled after delivery.
When will my subscription start?
We currently have a waiting list, so there will be a short wait to begin deliveries as we find a suitable slot for everyone. I suggest you email me (firstname.lastname@example.org) if you would like to go on the waiting list. Each month’s subscription is for 4 weekly deliveries. Your card will be charged as soon as you place an order.
What if I’m away on holiday or need to miss a delivery during the subscription period?
That’s no problem. Simply let us know in advance (by noon on the Thursday before the delivery/ies you will miss) and we’ll amend your subscription. There will be 4-6 weeks across the year when the bakery is closed for holidays, too, and we’ll advise these dates well in advance.
Are you inspected by the Council for food hygiene standards?
Yes, like any restaurant or food outlet. One Mile Bakery got a 5-star rating (the highest there is) in an environmental health inspection earlier this year. Our new venues will be registered and inspected.
Is it possible to buy gift vouchers for subscriptions?
Not currently. We are trying to work through our waiting list for new subscribers so, to be fair to everyone, we've suspended sales of gift vouchers for subscriptions for the time being.
How eco-friendly is the business?
Our main ingredients (flour, vegetables, fruit) are sourced locally in Wales and the south-west, and additional ingredients are bought from local Welsh/Gloucestershire producers and suppliers wherever possible. Seasonality is the guiding principle behind what we offer in terms of soups and preserves. Delivery is on foot or by bike, and we use 100% compostable food packaging from Vegware: you can put this in your own compost bin, return it to us for composting when we deliver your next order, or place into your brown food waste caddy (in the green bags you put food scraps in) for council collection. All food waste from the kitchen is composted at our allotment, and our subscription model of ordering is designed to minimise waste.
I'm booked onto a class. What do I need to know/bring on the day?
Classes are held at one of our three venues: Festive Baking 2016 is held at my house (21 Syr David's Avenue, CF5 1GH). This is my home, and we work in my domestic kitchen where I bake all my bread for customers. There is plenty of parking on our road and adjacent streets. We are easily reached by bus from Cardiff Central: the 62 or 25 stop on Pencisely Road just past the entrance to Thompson's Park - walk through the park from there, taking the first right fork - this takes you to the park gate at the top of Syr David's Avenue. A taxi from Central costs approx. £6. Classes in 2017 will be held at our new Cardiff venue in Rwhibina (address given on booking) or in Cirencester (address given on booking) - classes and timings vary at each venue, so do check with us if you are not sure.
I've received a gift voucher for a baking class. How do I book in?
Have a look at the Classes page and choose a date for the class of your choice. Then email email@example.com and we will get you booked in. Your voucher is valid for any class of your choice.
What happens if I can't make the class?
We understand that sometimes things happen, but due to our small scale set up, we can only offer a full refund if we are able to resell your place on our class. The more notice you give us, the more chance we have to resell. If we have to discount the place to resell, we can only offer you the discounted resale price. Please email or call to discuss.
I'm interested in booking a private class with some friends - what are the costs and booking process?
We offer private classes for groups of 4-6 people booking together for any of the classes at our various venues. The costs per person are the same as if booking onto any of the other classes (e.g. £125 per head for Introduction to Baking Bread), and we cover the same material, but you can book on a date to suit you all and it will be a fun, private day for your group. If you would like to discuss this, drop me an email at firstname.lastname@example.org or give me a call. We can also offer bespoke baking days mixing elements from several of the classes; again, get in touch to discuss. For all private classes, payment needs to be made in advance when we agree a date.