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Hand Delivered Goodness

FAQ

Subscriptions:

When do you deliver?

We deliver by bike and trailer across the Cardiff mile on Tuesdays between 5-7pm. When you book, we will check your location and offer you a one-hour slot depending on our delivery routes.

Why is it Subscription-Only Sales?

Subscriptions mean that as a small, locally-based business we can plan well in advance for orders, buying the right amount of stock, minimising waste and planning efficiently for our delivery slots.

Why Can’t I Choose Each Item For Delivery? What If I Don’t Like The Bread/Soup/Preserve?

When you buy a subscription, we’ll email you to find out about anything you don’t like, to find out if you are vegetarian, and to check any other dietary issues.

The idea behind the bakery is to share a world of great bread, soups and preserves so that, over a month or more, you get to enjoy an exciting range of food. You get quality guaranteed, but also an element of surprise and discovery with each delivery to your door. But if there’s something delivered that you really don’t like, let us know and we’ll offer a replacement item.

How Do I Know If I’m In The Mile?

We deliver in and around Rhiwbina village – the boundary of the Mile is roughly the M4 to the north, A4054 Merthyr Road to the west, Birchgrove Road to the south and the A469 Caerphilly Road to the east. Do email cardiff@onemilebakery.com to check with us before ordering if you’re not sure.

Can I Collect From You?

No. We only offer a delivery service to subscribers who live or work in the Cardiff mile.

I’m Not Sure I Can Always Be in For Delivery. Can You Leave The Order in a Porch etc?

If you have a porch or waterproof box you are happy for me to leave an order in, that’s fine for bread-only subscriptions or bread and jam orders. The bread is always wrapped in a brown paper bag. However, we cannot offer this for soups as they need to be kept chilled after delivery.

When Will My Subscription Start?

Your subscription will start a week or two after placing an order (I will confirm this with you), and you can either opt for a one-month or three-month subscription. Each month’s subscription is for 4 weekly deliveries, and three months is for 12. There is a discount for three-month subscriptions. Your card will be charged as soon as you place an order.

What If I’m Away On Holiday or Need to Miss a Delivery During the Subscription Period?

That’s no problem. Simply let us know in advance (by noon on the Thursday before the delivery/ies you will miss) and we’ll amend your subscription. There will be 4-6 weeks across the year when the bakery is closed for holidays, too, and we’ll advise these dates well in advance.

Are You Inspected By The Council For Food Hygiene Standards?

Yes, OMB Cardiff was inspected by an environmental health officer and was award the highest rating (5 stars) for food hygiene. I also have done the required Food Hygiene Level 2 training and qualification.

Is It Possible To Buy Gift Vouchers For Subscriptions?

No. Because demand is so high, we cannot offer gift voucher in case we cannot fulfil them. We do offer some extra deliveries for special occasions (e.g. Mother’s Day) as gifts or as competition prizes – follow us on social media or sign up for the Cardiff newsletter to hear about everything first.

How Eco-Friendly Is The Business?

Our main ingredients (flour, vegetables, fruit) are sourced locally in Wales and the south-west, and additional ingredients are bought from local producers and suppliers wherever possible. Seasonality is the guiding principle behind what we offer in terms of soups and preserves. We aim for zero food waste. Delivery is on foot or by bike, and we only use recyclable or compostable food packaging: we’ll explain what’s what with your first delivery.

Classes

What is your Refund Policy for classes? Can I cancel my booking?

Due to the small-scale nature of our bakeries and the classes we teach, we have the following policy in place for refunds/cancellations, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

I’m Booked Onto a Class. What Do I Need To Know/BRING ON THE DAY?

All classes are held at my home in Cardiff (address given on booking) in my domestic kitchen where I bake all my bread for customers. There is plenty of parking on our road. If you would like information on getting here by bike or public transport/taxi, email me for details.

All you need to bring is an apron if you have one, comfy footwear and a bag to take your bread home. Bear in mind it gets quite warm in the kitchen once the ovens are on, so even if it’s chilly outside, it won’t be indoors! You will get a print-out of all recipes to take home with you, along with your lovely bakes. A vegetarian two-course meal is included in all classes, with a glass of wine or a soft drink. Tea, coffee and light snacks are served early on in the class. Please advise of any further dietary requirements – email me at cardiff@onemilebakery.com.

I’ve Received a Gift Voucher For a Baking Class. How Do I Book In?

If you have a voucher code, you use this to book a class of your choice. Simply go to the Classes page of the website: it lists all the forthcoming classes, and you enter your code on the booking page for whichever class/date you choose. If you do not have a voucher code (for vouchers purchased before April 2018), find a class with places available and then email me or call to book your place. I will then book you in and email you to confirm, giving you all the information you need about the day. Please let me know who bought the voucher for you so I can cross-reference on my records.

I’m Interested In Booking a Private Class With Some Friends/a Corporate Baking Event – What are the Costs and Booking Process?

I offer private classes at Cardiff OMB for groups of 4-6 people booking together for any of the classes. The costs per person are the same as if booking onto any of the other classes – £125 per person – and we cover the same material, but you can book on a date to suit you all and it will be a fun, private day for your group. If you would like to discuss this, drop me an email at cardiff@onemilebakery.com or give me a call. I can also offer bespoke baking days for special occasions or classes mixing elements from several of the classes; again, get in touch to discuss. If you are interested in a baking class/event for a larger group, this can be arranged at a larger local venue and tailored to your requirements. For all private classes, payment needs to be made in advance when we agree a date.

OMG OMB. Love love loved my baking day. Thank you for such a fab day. Real fun day with my trainee bakers. Treats galore chez moi ce soir!!!
Leisa Latchford – From Twitter
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