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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

I really do appreciate the considerable effort that you have put into this training session, for which my heartfelt thanks.
Ray Lonsdale
Read more testimonials

Rugby World

I’m actually really chuffed to get a feature in Rugby World but I didn’t think all those years ago that I’d get in as a baker, not a rugby player!! Just incase you missed it….Haha!

Beats, Eats and Treats 2018

It was a busy weekend for OMB Cardiff as is often the case for food producers in summer, with the festivals in full swing. Saturday was the Rhiwbina summer festival and Sunday was my first festival food demonstration at Barry Island’s Beats, Eats and Treats. The festival is quite new the scene and is a
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4 ingredients, your hands and time! All you need to make delicious, artisan, homemade bread. Learn how on an OMBCar… https://t.co/4cXG56bltz
Thursday 13th December
I can confirm that white chocolate and cranberry #sourdough with orange and grapefruit #marmalade is the nuts!!!!… https://t.co/6UdT0JOd4s
Wednesday 12th December
Back out on the round tonight with a white chocolate and cranberry sourdough, 50/50 white/wholemeal tin loaf and a… https://t.co/7lu4cibvaI
Tuesday 11th December
Late cancellation to Saturday’s FESTIVE BAKING class means a space available. DM me for details https://t.co/cS4kvqV5ua
Monday 10th December
If you’re not ‘in the mile’, there’s only one other way to try the delicious soups like this cauliflower and chestn… https://t.co/AzdvS65PiZ
Thursday 6th December