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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

We have just had the most amazing day on our festive baking course. The day was planned out perfectly in a fantastic, relaxing atmosphere. Lovely people and Nick was the perfect host - didn’t want it to end!! Thank you so much. Jenny
Jenny Puddepha
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Cook-Along Live!

This Friday see’s the second cook-along live with the members of Ion Cardiff Gym. The dish this week is Asian spiced chicken thighs with satay sauce and pickled cucumber! A real crowd pleaser and full of flavour. If you or your organisation is interested in a bake-along or cook-along session, please email cardiff@onemilebakery for more
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Online Sessions Now Available

As the world has changed with the effects of Covid-19, there are obviously many downsides and restrictions to movement but also a chance to change, adapt and look for the positive ways we can still come together as a community, even if that is remotely. Here at One Mile Bakery Cardiff we are now offering
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All stocked up and ready to bake again for you for Saturday’s deliveries. Delivery from 5pm. Large Sourdoughs, larg… https://t.co/OVpVCVRJXt
Thursday 9th July
Hot out of the oven!! Well not even out of the oven properly. I put my peel in to get the last of the sourdough out… https://t.co/4QdTcZZ8Nz
Tuesday 7th July

The One Mile Bakery – Cardiff – 31 May 2020 18:48

Strawberry and raspberry pavlova with elderflower cream, pink elderflowers and mint! A bit retro?! Perhaps. But show me a better pudding on a balmy summer evening!! Happy Sunday everyone 😎 . . . . . . . . . #pudding #puddingclub #dessert #pavolva #elderflower #pinkelderflower #strawberry #raspberry #igfood #foodporn #dessertporn #flavours #taste #retro #retrofood