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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

I had the best time, thank you. We ate the last of our wholemeal loaf yesterday, toasted and topped with homemade lemon curd (thanks for feeding me homemade lemon curd - you've really started something). I will be back to join you on your 'breads of the world' day, I have two friends who also want to come along, they were very impressed with my produce 🍞
Tracey Robinson
Read more testimonials

Scandinavian Baking featured in BBC Good Food magazine’s Best Food Experiences in UK

I love BBC Good Food, both the magazine and the website – it’s one of those places you can trust, for recipes and everything they cover. So, it was amazing when one of their writers got in touch about coming along to the Scandinavian Baking class I’d just launched for a piece they were putting
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Rugby World

I’m actually really chuffed to get a feature in Rugby World but I didn’t think all those years ago that I’d get in as a baker, not a rugby player!! Just incase you missed it….Haha!

The Green Machine! Leeks, celery, peas, broccoli, spinach, spring greens, mint and parsley! #allthegreens . . .… https://t.co/VVbINEcwRU
Wednesday 20th February
Pretty happy with the Earl Grey Tea Sourdough that’s gone out tonight. #ombcardiff #deliveryday #alwaystweakinghttps://t.co/DGEHcsaEE8
Tuesday 19th February
Great class @RyanLlanerch on Sunday in @AGrayCookery’s lovely cookery school. Rye bread, focaccia, baguettes, chees… https://t.co/PhdbezyEIk
Tuesday 19th February

The One Mile Bakery – Cardiff – 20 February 2019

The Green Machine! Leeks, celery, peas, broccoli, spinach, spring greens, mint and parsley! #allthegreens . . . #soup #soupseason #greensoup #chef #cheflife #instasoup #yum #eattheseasons #shoplocal #goodfood #delicious #deliciousfood #instagood