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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

"ONE MILE BAKERY HALE – BEST THING SINCE SLICED…WELL, YOU KNOW." I’ve done a cookery class only once before. We all awkwardly stood round in a steel compound (industrial kitchen), nobody speaking, everybody giving each other’s pizza topping choices side-eye, followed by the most awkward lunch in living history as 20 of us ate our ‘masterpieces’ in silence. The One Mile Bakery class I attended felt less lesson and more ‘get together and lunch with friends’. The classes are held at the also very lovely home of Matt Townley, and right from the off I was made to feel less student, more friend invited over for lunch and a spot of baking. Matt has a very natural ease about him, supporting and encouraging his company that all are bakers in the making and it’s all about following your instincts. I also wish to point out that if you’re lucky enough to get on Matt’s delivery route, all packaging is 100% plastic free – delivery bags, soup containers and garnish pots are not only totally recyclable but 100% compostable too.
Laura Hudspeth
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Stollen – how do you bake this festive treat?

Ah, stollen. It’s one of those breads which people have an opinion on. In the UK we are used to the sickly sweet bread with mixed fruit and a big rope of sugary marzipan running through the middle. It’s usually the marzipan that has the Marmite effect on people. Well you’ll be pleased to know
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Dough scoring, or how to slash bread

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What a beauty Dan!! 🤙🏻 https://t.co/jMjRlHzNje
Saturday 15th December
Are you a last minute #christmas #gift kind of person? Treat someone you love with an incredible foodie experience… https://t.co/U73TlMcjtB
Saturday 15th December
We cannot sum up our classes better than this review. Thanks Mike! 🙏😁 https://t.co/e9GkMoUi3h #christmas #giftideahttps://t.co/6wycXiHxRb
Friday 14th December
You know you need to vac your car when you put the seats down to get the tree in, and find last year's pine needles 🙈 #christmastree
Friday 14th December
I'm hosting Christmas for my parents this year. It's the first Christmas dinner that my Mum hasn't done in 30 years… https://t.co/tFDlRQmLeu
Friday 14th December