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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

Thanks for a great day yesterday we both thoroughly enjoyed ourselves.  Nell kept saying at the end of the day how much she had enjoyed the whole thing.  A great experience.
Keith Summers
Read more testimonials

Manchester Confidential reviews our French Baking class

We had the pleasure of welcoming Kelly Bishop from Manchester Confidential, who was eager to learn how to make delicious French baked goods.     Suffice to say she left with a delicious bag of great bread, and has been inspired to continue at home! Have a read of her full review here.

Brewing beer at home: how to make an easy homebrew

  Lots of people who come to my classes (in particular my Bread and Beer class) ask about the beer that they taste at lunch. How do you do it? Is it easy? I love the fact that people are becoming more discernible in their beer-drinking. Gone are the days of being forced to drink
Read more…

Have loads of egg whites that need using up. Besides meringue and I guess egg white omelette (what's wrong with y… https://t.co/MAof3eLRUu
Sunday 8th December
We've kicked off the first of our Festive Baking classes with a bang today! Stunning stollen, perfect panettone, m… https://t.co/MHTXKLZWUN
Sunday 8th December
Sticky cinnamon buns are on the breakfast menu today. Can't wait to teach these at tomorrow's Festive Baking class!… https://t.co/SDcdRIKpY0
Saturday 7th December

The One Mile Bakery – Hale – 6 December 2019 15:06

One of the best things about baking, and cooking in general, is experimenting with new ideas. I made an apple caramel for my toffee apple buns which worked out great after a few tweaks!