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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

Loved the celeriac soup. Think it’s  the first time Oliver has ever had celeriac and he ate every last spoonful... absolutely delicious. Bread was fab too! 5 stars.
We had it eaten 30 mins after you delivered it, just getting around to telling you now!
Oliver normally had a meal in the car on a Wednesday going from school to the gym and then to his tennis lesson. Now he gets a snack to bide him over till 7.45pm till we get home. He always looks at his snack and says, “ Oh great, it’s soup and bread night”.
Not sure what that says about my cooking but a compliment for you!
Julie C.
Read more testimonials

How can I stop wasting bread?

Food waste has been talked about for generations. Today, the main driver for this is due to excessive consumption and its effect on global resources. In times past, it was used due to prevent excess merchant vessels taking perilous journeys in times of war. You don’t have to get on a soapbox about it though
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Review of Bread & Beer Baking Class at OMB Hale

Given that they are two of my great passions, there was always going to be a Bread & Beer class when I launched One Mile Bakery Hale. This unique course celebrates both things, and explores the relationship between the two in a hands-on full-day class. Dan Doherty, who blogs as Manchester Food Tourist, came along
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#lunch - a bacon and cheese ciabatta. Ketchup mandatory! #hale #altrincham https://t.co/sXIkGkPevI
Tuesday 19th February
Crisp crust, a little fluffy crumb - what do you spread on your wholemeal? #hale #altrincham #realbread https://t.co/lcPUU0gdca
Monday 18th February
What a great sourdough class - some awesome people today, great laughs and some cracking bread! #hale #altrinchamhttps://t.co/BsG82mvmvf
Saturday 16th February

The One Mile Bakery – Hale – 19 February 2019

#lunch – a bacon and cheese ciabatta. Ketchup mandatory! . . . . . #foodorder #foodie #food #cheshire #manchester #mcrfood #mcrfoodie #mcr #bread #breadbaking #instayum #instafood #instabread #foodiegram #foodlover #dinner #bacon #sourdough #wildyeast #sandwich #foodporn #chefmode #cheese #biga #ciabatta