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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

It is absolutely hands on – you do everything just with some great guidance from the expert baker. The course covers three loaves – a white farmhouse, a French Pain de Campagne and a wholemeal loaf. Matt encourages you to add your own flair to each – with an array of delicious ‘extra’ ingredients available to add to the loaves; poppy, chia seeds or sunflower seeds, olives and sun-dried tomatoes, dried fruits or chopped nuts. You can even add grated cheese or pieces of pancetta to really pimp things up when you bake them again in the creative comfort of your own kitchen! And that’s precisely the point. I can’t wait to bake bread again now. And I feel absolutely confident that I will be able to do it. And do it well. The smell in that kitchen – honestly, it was divine. When the loaves came out and were cooling, we sat in the living room and Matt recommended his favourite books for baking. A great touch with was very helpful indeed. I have been to a fair few cookery classes in my time but this one was, by far, the best. The tips I have picked up on, the newfound confidence, the way it has made me appreciate homemade baking so much more. I don’t want to buy or eat a mass-produced loaf of sliced bread ever again!
Sophie
Read more testimonials

Bread therapy: life, loss and mindful baking

Bread therapy: life, loss and mindful baking Season’s greetings baking fans! Whilst the festive period can be a lot of fun, it can also be a challenge: the expectations (or the ones  we perceive), the pressure we put on ourselves to have everything perfect for just one day (anyone else feel a sudden need on
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Manchester Confidential reviews our French Baking class

We had the pleasure of welcoming Kelly Bishop from Manchester Confidential, who was eager to learn how to make delicious French baked goods.     Suffice to say she left with a delicious bag of great bread, and has been inspired to continue at home! Have a read of her full review here.

Breakfast of dreams - who fancies a cinnamon bun? 😋😋 #hale #altrincham #breakfast https://t.co/522r1qgKZm
Thursday 9th July
Chilli cheese sourdough. A personal favourite! Out on delivery today. 🌶🧀 https://t.co/ZAIGXIWbY6
Wednesday 8th July
No diggity. We've got all the bread bagged up and ready to go! #hale #altrincham https://t.co/gIWRmZBIxk
Wednesday 8th July

The One Mile Bakery – Hale – 26 May 2020 15:41

We create a biga every night before we bake. This is an Italian pre-ferment that adds extra leavening power to the dough, and more importantly adds a delicious malty depth of flavour. 🍞 Ours is a 54% hydration, with 1% yeast. Eg – for every 100g of flour, 54g of water and 1g yeast. 🍞
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