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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

My husband and I had a fantastic day with Matt learning how to bake three delicious varieties of bread. From almost complete beginners we now have the confidence to have a go ourselves. Thanks Matt for a really fun and informative day. I highly recommend a bread-making class with OMB Hale!
Jane Pal
Read more testimonials

Brewing beer at home: how to make an easy homebrew

  Lots of people who come to my classes (in particular my Bread and Beer class) ask about the beer that they taste at lunch. How do you do it? Is it easy? I love the fact that people are becoming more discernible in their beer-drinking. Gone are the days of being forced to drink
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How can I stop wasting bread?

Food waste has been talked about for generations. Today, the main driver for this is due to excessive consumption and its effect on global resources. In times past, it was used due to prevent excess merchant vessels taking perilous journeys in times of war. You don’t have to get on a soapbox about it though
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Who lurrrrves bread and butter pudding? We certainly do!! This is made with brioche, and large chunks of dark cho… https://t.co/0BUQHlEqCB
Tuesday 25th June
Posting about our #plasticfree packaging earlier it got me thinking, what are your favourite meals that you use lef… https://t.co/ZD2OM3BKOv
Tuesday 25th June
With weather like this, a warming bowl of soup does just the trick. This is tomato and tamarind - a *slightly* mild… https://t.co/wgKiocUFml
Tuesday 25th June

The One Mile Bakery – Hale – 21 June 2019 21:01

It’s FRIYAY. . What are you drinking to celebrate the #weekend? . This is an #IPA that I created with loads of Liberty hops, called Cretan Kings. It’s only had a week in the bottle so needs a bit more time to carbonate. . . . . . #homebrewingexperience #beer #craftbeer #beerstagram #instabeer #beerporn #bier
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