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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

We attended the Introduction to baking day a few weeks ago and had an utterly brilliant time-fantastic people, fully catered with delicious food and I am right now eating toast from one of the white loaves we baked  and froze when we got home- still perfect. If you have even a passing interest in food you should book one of these courses.  
J. Stuart
Read more testimonials

Competition to Win a Gift Voucher worth £125!

COMPETITION To celebrate our first Christmas as One Mile Bakery Pontardawe, we are offering someone the chance to win one of our beautiful gift vouchers (worth £125) which can be redeemed for any of our baking classes. The voucher is valid until 31 December 2020 and would make an amazing gift  – for you or
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One Mile Bakery Pontardawe Cawl – a Recipe

\ This soup is a little bit of Pontardawe in a bowl, using the best local produce all sourced in our mile. Homemade cawl takes me back to coming home from school on cold winter days, rushing in through the back door to be greeted by a steaming pan of cawl, ready to warm me
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Baker's treat: pairing our apricot, raisin and cashew sourdough with this delicious local butter. Total comfort foo… https://t.co/CeDBbRICiV
Thursday 14th November
Officially the wettest delivery slots so far for us! But we had to get these apricot, raisin and cashew sourdoughs… https://t.co/aVHnIlmMCp
Wednesday 13th November
To celebrate our first Christmas at our microbakery, we have launched a very special competition: win a gift vouche… https://t.co/9bQcy7o6kB
Sunday 10th November

The One Mile Bakery – Pontardawe – 14 November 2019 11:07

Maslin loaves going out still warm to subscribers. Medieval mixed flour loaf (we’ve used stoneground white, barley and rye). In this weather we recommend dunking a chunk in some hearty soup! Brrrr. #maslinbread #medievalrecipes #ryeflour #barleyflour #breadbybike #breadtoyourdoor #realbread #microbakery #pontardawe