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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

I loved my baking day with Lesley and Mike - it was such a fun, relaxed class and I learned so much. They are natural hosts and brilliant at sharing tips and techniques that make all the difference when making bread at home. I’ve already baked for the family again, and have definitely got the bug now - thanks again!
Siobhan Symonds
Read more testimonials

The Week That Bread Got Real

Our launch date of 1 March was chosen ages ago. We discovered One Mile Bakery in Cardiff, where Mike’s from, when we lived and worked in the Welsh capital. Our One Mile Bakery is the second OMB in Wales, and it’s only a few miles from where Lesley grew up in Swansea. So, for such
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Looking forward to meeting Lesley Williams @TheBayMagazine for our introduction to baking class tomorrow....getting… https://t.co/WOWgRrDnoo
Saturday 25th May
Looking forward to meeting Lesley William's from Swansea Bay magazine, as she is joining us for our introduction to… https://t.co/YVxK9pVfh0
Saturday 25th May
Preparing some lovely organic veg for OMB soup, with locally produced butter, it's going to taste delicious with a… https://t.co/nhFlTVt1RV
Friday 24th May

The One Mile Bakery – Pontardawe – 24 May 2019 14:01

Preparing some lovely organic veg for OMB soup, with locally produced butter, it’s going to taste delicious with a chunk of bread! #madefromscratch #realbread #asparagus #frosties #nutritious