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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

Fantastic day's baking with @ombpontardawe  
Cath Quarell
Read more testimonials

The Bay Magazine Review of our Introduction to Baking Class

Nerve-wracking doesn’t begin to cover it: our first ever review and our first ever baking class, both on the same day! Yes, in a floury baptism of fire, we welcomed Lesley Williams, editor of The Bay Magazine, to our inaugural Introduction to Baking class. It was a landmark day for us, after so much planning
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The Week That Bread Got Real

Our launch date of 1 March was chosen ages ago. We discovered One Mile Bakery in Cardiff, where Mike’s from, when we lived and worked in the Welsh capital. Our One Mile Bakery is the second OMB in Wales, and it’s only a few miles from where Lesley grew up in Swansea. So, for such
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Fantastic French baking class today, just look at these amazing bakes...Star baker quality!! We love our job as w… https://t.co/0NMkGQAThV
Saturday 21st September
Making fresh onion soup for tomorrow's baking class. So decided to shop locally and organically instead of using a… https://t.co/p8O28nbIh0
Friday 20th September
This evening I am making some onion soup for tomorrow's French baking class. But when it comes to ingredients I wan… https://t.co/S7u70fZxF4
Friday 20th September

The One Mile Bakery – Pontardawe – 21 September 2019 16:02

The best baking class ever! Great French bakes, lots of laughter, foodie chat ….I’m sure we will meet again as friends. We just love running baking classes as we meet such fabulous people 🥰🥐🥖 #realbread #brioche #bakingclasses #baugette #fougasse #frenchbaking #frenchbread #newfriends #madelines