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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

Thank you for an amazing day! We all really enjoyed ourselves and will be recommending the class to our families and friends. We are already looking forward to the next class! Merry Christmas C.Quarrell
Amazing day
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Competition to Win a Gift Voucher worth £125!

COMPETITION To celebrate our first Christmas as One Mile Bakery Pontardawe, we are offering someone the chance to win one of our beautiful gift vouchers (worth £125) which can be redeemed for any of our baking classes. The voucher is valid until 31 December 2020 and would make an amazing gift  – for you or
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One Mile Bakery Pontardawe Cawl – a Recipe

\ This soup is a little bit of Pontardawe in a bowl, using the best local produce all sourced in our mile. Homemade cawl takes me back to coming home from school on cold winter days, rushing in through the back door to be greeted by a steaming pan of cawl, ready to warm me
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Some pretty loaves going out for our subscribers today. A polka loaf for our classic and a traditional white sourd… https://t.co/MsQ4qZgOLs
Wednesday 27th May
Just had to retweet this, we are so proud to be in such good food company. Thank you @HGChef1 https://t.co/3k8qnOZTD1
Thursday 21st May
You can now order your handmade and delicious, white bloomer via our online shop. Order today and pick up tomorro… https://t.co/8qGvN3U9Vb
Tuesday 14th April

The One Mile Bakery – Pontardawe – 20 May 2020 19:04

Another busy day baking for our fabulous subscribers. Today we had a granary sourdough and a laverbread wholemeal tin. Two really healthy loaves