Tel: 07939 211 809
Connect with us:TwitterFacebookInstagram
Hand Delivered Goodness

FAQ

Opening a One Mile Bakery

I’m interested in opening one of your bakeries. How do I find out more?

Read the introductory details on this site, which gives some basic information. Then drop me an email, letting me know where you are based. Each One Mile Bakery has its own territory, so we do not open more than one branch in close proximity to another. If your location sounds good, and doesn’t clash with an existing or planned branch, I’ll send you more detailed information.

What are the costs involved in setting up an OMB?

The new One Mile Bakeries are run on a franchise basis and there is a charge for each three-year license – these costs have been kept as low as possible and the package is great value. Once you are up and running, every penny is yours – we do not take a percentage of earnings.

Do I need baking experience?

We are looking for passionate home cooks and people who just love and appreciate great food. If you already bake, fantastic, but we can train you from scratch and improve any baking you already do. It’s more important that you want to run your business, have great people skills, work hard and want a job that’s fun, eclectic, challenging, rewarding and unique.

What are the next locations for OMB?

Wherever great new bakers are! We have some new top secret locations planned, but are very keen to hear from people across the UK in cities and towns where One Mile Bakery could flourish. Drop me an email to info@onemilebakery.com for more information.

 

Media/Press Queries

I’d like to feature/interview one of the One Mile Bakers – who do I contact?

In the first instance, please contact Elisabeth by phone (07939 211809) or email (info@onemilebakery.com) to discuss featuring one of the bakers/locations, or to feature OMB in editorial.

Is it possible to attend an OMB class for a review feature?

Yes. Please get in touch to discuss this as we welcome reviews and are happy to make all the arrangements – deliveries or classes – in return for media coverage. Contact Elisabeth (info@onemilebakery.com) to talk about reviewing one of our locations.

 

Subscriptions

Why is it Subscription-Only Sales?

Subscriptions mean that as small, locally-based businesses we can plan well in advance for orders, buying the right amount of stock, minimising waste and planning efficiently for weekly deliveries in each mile.

Do you take Wholesale Orders?

No, because of our micro-set up at each bakery, and subscription orders service, we are unable to offer wholesale supply.

Why Can’t I Choose Each Item For Delivery? What If I Don’t Like The Bread/Soup/Preserve?

When you buy a subscription, we’ll email you to find out about anything you don’t like, to find out if you are vegetarian, and to check any other dietary issues.

The idea behind each One Mile Bakery is to share a world of great bread, soups and preserves so that, over a month or more, you get to enjoy an exciting range of food. You get quality guaranteed, but also an element of surprise and discovery. But if there’s something delivered that you really don’t like, let us know and we’ll offer a replacement item.

How Do I Know If I’m In the Delivery Mile?

Each One Mile Bakery delivers within a mile radius of its kitchen: check the delivery map on the bakery’s website and email them directly if you are not sure if you are within the boundary.

Can I Collect From my Local One Mile Bakery?

No. We only offer a delivery service to subscribers who live or work in the mile.

I’m Not Sure I Can Always Be in For Delivery. Can You Leave The Order in a Porch etc?

If you have a porch or waterproof box you are happy for us to leave an order in, that’s fine for bread-only subscriptions, or bread and jam. The bread is always wrapped in a brown bag. However, we cannot offer this for soups as they need to be kept chilled after delivery.

When Will My Subscription Start?

Some of our bakeries currently have a waiting list for new subscriptions: if this is the case, sign up to go on the waiting list. If there are slots available, your subscription will normally begin within a couple of weeks once we book you into a one-hour slot to suit. Each month’s subscription is for 4 weekly deliveries; three months is 12 weekly deliveries. Your card will be charged as soon as you place an order.

What If I’m Away On Holiday or Need to Miss a Delivery During the Subscription Period?

That’s no problem. Simply let your OMB know in advance (by noon on the Thursday before the delivery/ies you will miss) and we’ll amend your subscription. There will be 4-6 weeks across the year when the bakeries are closed for holidays, too, and we’ll advise these dates well in advance.

Are You Inspected By The Council For Food Hygiene Standards?

Yes, like any restaurant or food outlet. Each One Mile Bakery is inspected by the local Environmental Health Office and we display the rating on each website. Cardiff and Exeter have been inspected, and both were awarded the top food hygiene rating of 5. Each baker has done the required Level 2 Food Hygiene training and examination before launching, and their business is registered with their local council.

Is It Possible To Buy Gift Vouchers For Subscriptions?

No. Because we want to be able to manage demand for deliveries and work through waiting lists as quickly as possible where we have them, we are unable to offer subscriptions as gifts. We do occasionally offer one-off delivery opportunities (e.g. for Mother’s Day or as competition prizes) – sign up for your local One Mile Bakery’s newsletter or connect with them on social media for details.

How Eco-Friendly Is The Business?

Our main ingredients (flour, vegetables, fruit) are sourced locally for each One Mile Bakery and we have a commitment using seasonal, organic and fairly-traded ingredients. Seasonality is the guiding principle behind what we offer in terms of soups and preserves, and we make great use of home-grown and foraged produce. Delivery is on foot or by bike, and we use 100% compostable or recyclable packaging materials. Our subscription model of ordering is specifically designed to minimise food waste and keep food miles to a minimum.

Classes

I’m Booked Onto a Class. What Do I Need To Know/BRING ON THE DAY?

Classes are held at a One Mile Bakery, usually at the baker’s home where they bake for deliveries but sometimes at an alternative local venue: full details, including start-time, address and directions will have been sent to you with your booking confirmation.

All you need to bring is an apron if you have one, comfy footwear and a large bag to take your bread home. You will get a print-out of all recipes to take with you. A vegetarian two-course meal is included in all classes, with a glass of wine or a soft drink. Tea, coffee and light snacks are served early on in the class. Please advise of any further dietary requirements – email your One Mile Bakery directly.

I’ve Received a Gift Voucher For a Baking Class. How Do I Book In?

Visit the Classes page of the relevant One Mile Bakery and choose the class you would like to do: your voucher can be used for any of the classes. Find a date with places available and then use your redemption code to complete the booking. You will be sent a confirmation email with all the information you need about attending.

I’m Interested In Booking a Private Class With Some Friends – What are the Costs and Booking Process?

Each One Mile Bakery offers private classes for groups of 4-6 people booking together for any of the classes. The costs per person are the same as if booking onto any of the other classes (£125 per person), and we cover the same material, but you can book on a date to suit you all and it will be a fun, private day for your group. We can also offer bespoke baking days mixing elements from several of the classes; and we can arrange classes for larger groups at alternative venues – this is great for corporate events.  Email your local One Mile Bakery directly to discuss options. For all private classes, payment needs to be made in advance when a date is agreed.

I’d signed up to this ridiculous low / no carb business for far too long. The Introduction to Bread course at OMB saved me from such madness, reintroduced me to healthy amounts of grain consumption and totally transformed the way I thought about the wonder that is proper baked bread. Beyond the bread, everything about the class was an absolute joy. I will definitely be booking a refresher.
Ruth Walters-Crisp
Read more testimonials

Welcome Exeter! Welcome Hale!

  Today marks a very exciting and happy new chapter in the One Mile Bakery story – we welcome One Mile Bakery Exeter and One Mile Bakery Hale to the OMB family! Boudicca Woodland (frankly, she was hired when I saw her name) runs the new Exeter branch in her beloved area of St Thomas,
Read more…

The First Reviews Of One Mile Bakery

One reason One Mile Bakery was instantly so busy were some fantastic reviews in the very early days after the business launched from local food bloggers.

He bakes bread, and he brews beer. He uses the beer malts in his bread. He drinks fab beer while eating his bread.… https://t.co/JZqHFVP4Wg
Tuesday 19th June
Last few days to VOTE VOTE VOTE for the fab @OMBCardiff in the Observer Food Monthly awards - takes seconds. Come o… https://t.co/A2PYb5ZB55
Monday 18th June
Back home. I've learned so much on my trip to @OMBHale - I've got amazing things planned for the OMB team and for m… https://t.co/5QKH25Ycez
Saturday 16th June
Oh god, the pasta, the pasta! I basically want to live in that restaurant! https://t.co/BDFqvy9gHC
Saturday 16th June
Six years ago today, I taught my first baking class. Met amazing bloggers that day: @cardiffbites @bev_downeshttps://t.co/v9U0xzkyGJ
Saturday 16th June