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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

This was the best Christmas gift I’ve received in years, Thank you for a great day of festive baking, loved every minute ! from learning new skills, meeting new people, enjoying your hospitality , and most all your professional, fun, and enthusiasm. Cannot recommend highly enough!
Lynne Harris
Read more testimonials

First reviews of OMB Hale & OMB Exeter classes are in

So, you’ve decided you want to do a baking class or buy a gift voucher for one as a present: why choose OMB?  We currently offer One Mile Bakery classes in Cardiff, Hale and Exeter, and will be adding Somerset (near Frome) early next year. The ethos in each location is the same. Classes are
Read more…

Yum, and then more yum. Matt's amazing #bread and #beer course launches next month - just two places left for 9 Nov… https://t.co/e0UOmtaqjV
Sunday 14th October
The OMB team. L-R @OMBCardiff @OMBExeter @OMBHale - all brilliant, natural teachers & huge fun. They teach the OMB… https://t.co/dkC1MsGz0s
Saturday 13th October
If you are lucky enough to be @WOWExeter today, do sample some @OMBExeter goodies and pick up a discount voucher.… https://t.co/m5GJ0pX1oR
Saturday 13th October
Excellent article by @lawrencefelic. Instead of anyone actually believing that artisan bakers were knocking up Pret… https://t.co/sjWX649dut
Friday 12th October
Half-term family-friendly free event with delicious bakes by @OMBExeter for you to sample. Meet the baker and pick… https://t.co/6qhWowDuJF
Thursday 11th October