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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

My husband & I did the French baking day today. It was a fabulous day, I never dreamed I would be able to make delicious croissants from scratch! Great fun and wonderfully hosted. I’d thoroughly recommend (if you can get in!)
Anne Jenkins
Read more testimonials

Welcome Exeter! Welcome Hale!

  Today marks a very exciting and happy new chapter in the One Mile Bakery story – we welcome One Mile Bakery Exeter and One Mile Bakery Hale to the OMB family! Boudicca Woodland (frankly, she was hired when I saw her name) runs the new Exeter branch in her beloved area of St Thomas,
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The First Reviews Of One Mile Bakery

One reason One Mile Bakery was instantly so busy were some fantastic reviews in the very early days after the business launched from local food bloggers.

He bakes bread, and he brews beer. He uses the beer malts in his bread. He drinks fab beer while eating his bread.… https://t.co/JZqHFVP4Wg
Tuesday 19th June
Last few days to VOTE VOTE VOTE for the fab @OMBCardiff in the Observer Food Monthly awards - takes seconds. Come o… https://t.co/A2PYb5ZB55
Monday 18th June
Back home. I've learned so much on my trip to @OMBHale - I've got amazing things planned for the OMB team and for m… https://t.co/5QKH25Ycez
Saturday 16th June
Oh god, the pasta, the pasta! I basically want to live in that restaurant! https://t.co/BDFqvy9gHC
Saturday 16th June
Six years ago today, I taught my first baking class. Met amazing bloggers that day: @cardiffbites @bev_downeshttps://t.co/v9U0xzkyGJ
Saturday 16th June