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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

OMB deliveries are a little weekly luxury that lift the spirits. Most of the time I’m rushing round after small boys – on OMB night I stop and savour that bread and soup, because they’re worth it. Plus it’s a night where I don’t have to think about what to get for supper!
Gary Owen, Cardiff
Read more testimonials

One Mile Bakery Exeter featured in Manor Magazine

Manor Magazine is one of those gorgeous drool-over glossies, and its food & drink section is a beautiful guide to the very best in Devon. Journalist Anna Turns spent a day baking with Boudicca at OMB Exeter, learning to make a range of bakes that we cover in classes. If you are thinking of booking
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BBC Good Food magazine features One Mile Bakery Cardiff classes in Best Food Experiences in the UK

Here at OMB, we love BBC Good Food. It’s the go-to magazine and website for passionate home cooks, and the one we all trust for recipes that work. So, when one of their writers booked in to do Nick’s Scandinavian Baking class, it was all rather exciting. It was even more exciting when the class
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Yay! One of these is arriving at @ombpontardawe today! https://t.co/7O3px9Eb7R
Wednesday 20th February
Soups are a huge part of the deal at every One Mile Bakery. Almost everything can be sorted out by homemade bread &… https://t.co/dPdLsoWEK4
Wednesday 20th February
Fabulous special offer and extra classes for #RealBreadWeek - snap up a bargain and give baking a go! #exeter #devon https://t.co/KnuDtdclCH
Tuesday 19th February
Fascinating article about the Japanese bread scene - not something I knew anything about. Now want to go there (MrO… https://t.co/v6muzxio18
Monday 18th February
I want to hire this entire class! Amazing bakes on the sourdough class @OMBHale yesterday! https://t.co/EVHoLtx2Jf
Saturday 16th February