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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

We've just received our first bread delivery and it tastes amazing. There are likely to be weekly arguments over who gets to eat the end crust!
Emma Bristow
Read more testimonials

Baking With Boudicca – OMB Exeter featured in Manor Magazine

One Mile Bakery Exeter featured in the new issue of gorgeous Devon lifestyle glossy Manor Magazine (read the article here). The article is wonderful reminder of a lovely day I spent baking with Anna Turns. We baked a selection of bread together: Challah (from my Breads of the World class), Devonshire Splits (from my Devon
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WIN A CORPORATE BAKING DAY AT ONE MILE BAKERY EXETER

The prize (worth £500): a fun and relaxed full-day baking class for a corporate team of four, based on one of the inspirational classes at One Mile Bakery Exeter. The day will include a delicious two-course lunch with wine, all your bakes to take home or into the office, and some team-building Bake Off-style floury
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Just look at the mozzarella oozing out of those loaves 😍 Juicy black #olives and #tapenade herbs too 😁… https://t.co/NOePM6cHRh
Tuesday 19th February
Join me for my special classes during #realbreadweek Mon 25th (Intro to Baking), Weds 27th (#Sourdough) + Fri 1 Mar… https://t.co/kuvbwzallt
Tuesday 19th February
What a lovely sourdough class with these two 👍😊🍞 They leave with tonnes of sourdough goodies and a One Mile Bakery… https://t.co/WzVyWtuc95
Friday 15th February

The One Mile Bakery – Exeter – 20 February 2019

Soup and bread all ready to go for a private event – I have to admit, I panicked a little when the order went from samples for 50 people to 100 😂 but I cracked on and did it 👍 One more soup to finish, some ciabatta to slice and off to the venue 😊
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