Tel: 07511 800 569
Connect with us:TwitterFacebookInstagram
0
Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

I can’t tell you how much fun the day was. We laughed and chatted our way throughout. Boudicca was a fabulous host and completely natural with her teaching. This Introduction To Baking course is far from pretentious and stuffy. It’s a laid-back affair which felt like I was hanging out with my friends doing something fun.
Tara from Tara’s Busy Kitchen
Read more testimonials

Vegan Friendly Baking Days #WorldVeganDay

World Vegan Day, 1 Nov is almost here.  It’s a fantastic chance to celebrate all things vegan or to explore your vegan curiosity.  You can find out more about the events via the Vegan Society’s page here.  I’m not currently fully vegan but am a lifelong vegetarian and I definitely appreciate the wonderful progression of
Read more…

#SourdoughSeptember

One Mile Bakery Exeter is a member of the Real Bread Campaign which helps support additive free loaves and small, independent bakeries. One of the brilliant campaigns they run is called #SourdoughSeptember. It’s an annual celebration of genuine sourdough and the people that make it.  There are lots of ways to get involved, find out
Read more…

Christmas Trees and lights at the ready 😁🎄 Doing a shift in our local pub putting together the trees for our local… https://t.co/rI8i5PDxjj
Sunday 8th December
Another wonderful episode from @JulietSear_ with @brionymaybakes and more - a lovely festive theme 🎄⛄🎅 My two littl… https://t.co/0Zh3dv6YYX
Sunday 8th December
Popped out to post a couple of gift vouchers earlier 😁 Thank you for your continued support 😊… https://t.co/HUZDRL3OFU
Saturday 7th December

The One Mile Bakery – Exeter – 6 December 2019 17:35

A lovely Festive Bakes class today – just look at the festive feast they made 😍 #stollen #minipanettone #cinnamonrolls #mincepies #christmasbiscuits All of this alongside toast, homemade jam and marmalade, a two course veggie lunch and a glass of mulled wine 🥣🍽🍷 Plus time to socialise and have plenty of fun 😊 Places still available
Read more…