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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

Really nice tasting bread and we learnt a lot. Boudicca makes the course fun and enjoyable and served us lovely food throughout the day I can't wait to try out my new skills.
Nicola Webb
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Cookery Course Review: One Mile Bakery, Exeter – by Lauren Heath

Recently, I invited Lauren and her son Kyle to experience a half day class.  We had a lovely day making a loaf, scones and pizza for lunch.  You can read more here.   For me the real highlight was this part of the review: “It’s like learning to bake with a friend, and that for some
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Exeter Independent Explosion – food and zero waste

Exeter has been very busy lately with lots of independent businesses launching or expanding. First up, Pink Moon at 44 Queen Street. A lively grab ‘n’ go café, modern brunch space & social restaurant. Here I tried the vegan tacos and lovely strong coffee (always a good test!) – both delicious.  They have now added
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Delivery day for my #subscribers A OMB #sourdough and a classic using three malt and sunflower flour from… https://t.co/tg8LzaWIja
Tuesday 25th June
Join me on my Introduction to Baking class this Friday 28 June (https://t.co/Sw7nKJfSRQ) and use the code BAKE10 fo… https://t.co/isyeMUaYag
Monday 24th June
Breads of the world ready to go for St Thomas Together ❤😍🍞🥐🥖🌯🥪 St Thomas Methodist Church Hall 1pm-5pm TODAY… https://t.co/QAJQwoxI5t
Saturday 22nd June

The One Mile Bakery – Exeter – 20 June 2019 14:05

Dug out the fun mini donut maker from the cupboard 😁 The #present from years ago that I thought I didn’t need finally turns good 😂 Hope the kids like there mini cinnamon donuts / doughnuts after school snack 🍩😍 #donutmaker #donuts #donutwall