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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

I'd previously made bread at home using a machine but was never satisfied with the result so the "Introduction to Breadmaking" seemed a good place to start!  The teacher (Boudicca) explained things clearly but kept the mood of the course upbeat and fun... I like the 'zero waste' and 'reducing food miles' ethos of this company. I'm planning to bake bread for my family as a result of attending this so it really was worthwhile.
Jessica Pearce Crew
Read more testimonials

International Women’s Day 2019

I’ve written before about where my love of food came from but to celebrate International Women’s Day 2019, I’d love to explore one person in a bit more depth.  My mum, Jan Maloney, was a tour de force.  A real, wild women.  She had such a big personality and she was always unmistakably true to
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Baking With Boudicca – OMB Exeter featured in Manor Magazine

One Mile Bakery Exeter featured in the new issue of gorgeous Devon lifestyle glossy Manor Magazine (read the article here). The article is wonderful reminder of a lovely day I spent baking with Anna Turns. We baked a selection of bread together: Challah (from my Breads of the World class), Devonshire Splits (from my Devon
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Wow 😍 cannot wait to play with this handmade Whisky Barrel Bread Lame from @ZoltanSz84 more 🍞😁 #microbakeryhttps://t.co/BB7UINyk5z
Thursday 25th April
Turning foodie passion into a business - I'm so glad The One Mile Bakery shared so much experience and knowledge as… https://t.co/opoRMzF421
Thursday 25th April
Delivery day classic loaf - garlic, herb and olive butter with cheese in a twisted star shape 🤩 #deliverydayhttps://t.co/wVi5p8wGYf
Tuesday 23rd April

The One Mile Bakery – Exeter – 25 April 2019 12:52

Wow 😍 cannot wait to play with this handmade Whisky Barrel Bread Lame from @zoltansz84 more 🍞😁 . . . . . . . . #microbakery #realbread #lame #bakers_tools #grignette #recycled #scorer