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Hand Delivered Goodness

Refund Policy

CLASSES

Due to the small-scale nature of our bakeries and the classes we teach, we adhere to the following policy with regard to refunds/cancellations for class bookings, depending on notice period:

  • Less than one week before the class, or no-shows on the day: no refund or transfer is offered.
  • More than one week but less than eight weeks before the class, if we are able to resell your place, we offer a gift voucher to use for another class or a transfer to another date (subject to availability). An administrative fee of £25 will be charged.
  • More than eight weeks, you have the option of transferring to another class (subject to availability). An administrative fee of £25 will be charged.

If you are unable to attend, friends or family can attend in your place, with 24 hours’ notice. You will need to give us the name and contact details of the person attending, and advise us of any dietary requirements.

If you are unable to attend due to illness, we will need to see documentary evidence of this before being able to offer a transfer to another date.

For private group bookings, no refund or transfer is possible with less than six weeks’ notice. If a member of your group has to cancel, someone else can attend on their behalf with no notice (but do advise of any dietary requirements), but the minimum charge for a private group is 4 people even if your party is less than that on the day.

SUBSCRIPTIONS

If for any reason you need to cancel a subscription (e.g a house move out of the Mile), please give us at least a week’s notice and we can amend your account accordingly to issue a refund. Without this period notice we will have to charge another week.

If you take a break (e.g. for holidays), please give us notice well in advance, so we can skip the required number of weeks on your account. If we deliver to you and you have failed to let us know in advance that you are away, we will have to charge you for the delivery. Similarly, on the delivery day, if you are running late, please call or text to let us know and we will do our best to deliver but cannot guarantee this as we have routes mapped out for deliveries.

I went on the basic bread making course. Boudicca is an excellent host and teacher. I have made bread in the past, but picked up many new tips... I have since baked a further loaf at home with great success and there will be more to come!
Kathy Hurrell
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WIN A CORPORATE BAKING DAY AT ONE MILE BAKERY EXETER

The prize (worth £500): a fun and relaxed full-day baking class for a corporate team of four, based on one of the inspirational classes at One Mile Bakery Exeter. The day will include a delicious two-course lunch with wine, all your bakes to take home or into the office, and some team-building Bake Off-style floury
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New Bread Making and Baking Classes

I’ve just spent a little bit of time adding new classes to the website.  All classes are held in at my home in Exeter where I bake my bread for delivery customers. On classes, I like to show you what amazing baking you can achieve at home in a normal domestic kitchen. When you book
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Saturday 15th December
After dropping off a sample #stollen at Jackanory, a #preloved baby and children's shop in #StThomas #Exeter they s… https://t.co/8Os2KVVtTV
Friday 14th December
A few #Christmas extras for subscribers today 😍 🎄❄🎅🧝‍♀️💝 #cinnamonbuns #mincepies #stollen #homemademincemeat https://t.co/K2jGIsSyG5
Tuesday 11th December
Wow, the French baking school in Cambodia @BegumNadiya how wonderful 😍
Monday 3rd December
So looking forward to this 😁 https://t.co/Rjl9JNxyI6
Monday 3rd December